We strengthened our commitments to sustainable development with the launch of our Sustainability Policy in May 2017. Key principles of our policy are:

  1. No Development on High Carbon Stock (HCS) Forests
  2. No Development on High Conservation Value (HCV) Areas
  3. No Development on Peat
  4. Zero Burning and Fire Prevention
  5. Reducing our environmental impact and protecting biodiversity
  6. Respect of land tenure rights and the requirement for Free, Prior, and Informed Consent (FPIC)
  7. Handling of complaints, grievances and conflict resolution
  8. Community Empowerment through Corporate Social Responsibility (CSR) programs
  9. Smallholder support and inclusion into our supply chain
  10. Supporting Worker Rights, Health and Well-Being
  11. Zero tolerance for child labor, forced labor, or bonded labor
  12. Creation of a fully transparent and traceable supply chain
  13. Supplier due diligence and grievance mechanism
  14. Continuous Improvement
  15. Monitoring Evaluation and Reporting

Our Sustainability Management Framework is designed to promote Sustainability Policy Implementation and to support continuous improvement of our sustainability performances.

Consultants and Partner Organizations provide valuable expertise and contributions to advance the implementation of our sustainability initiatives.

Our performance is monitored by routine data collection, surveys, assessments, inspections and audits to assess policy compliance and address any gaps. In accordance with the results of evaluations, we review and update our policies, procedures and management plans as needed.

Our regular newsletter - ‘Sustainability Journey’ - provides updates on recent activities that have been undertaken as we strive to attain the highest standards in sustainable business practices.



Goodhope follows the RSPO New Planting Procedure to mitigate negative impacts of new developments. In doing so we aim to maintain levels of biodiversity, safeguard the beneficial services provided by natural ecosystems, and protect the resources valued by local communities at our concession locations. We believe that this can be achieved by participatory land-use planning and effective conservation management and monitoring consistent with methods and guidelines of the High Conservation Value Resource Network (HCVRN) and High Carbon Stock Approach (HCSA). 

Verified HCV Assessment Reports

The following HCV Assessments have passed the HCVRN Quality Panel Review process with satisfactory status:

Peer Reviewed HCS Assessments

The following HCS Assessments have completed the HCS Approach Steering Group’s Quality Review Process:

In line with the conservation management and monitoring recommendations in completed assessments, we implement measures to:

Conserve Biodiversity and Protect RTE Species: HCV areas that provide habitats for rare, threatened, or endangered (RTE) species, are set aside as conservation areas and suitable management and monitoring plans are established with the aim to maintain and enhance the HCVs. We recognize RTE species as those species classified in the IUCN Red List as Vulnerable (VU), Endangered (EN) and Critically Endangered (CR) at a global or regional level, or whose trade is regulated under international agreements (e.g. CITES), as well as nationally protected species.

Protect Watersheds and Prevent Soil Erosion: We aim to maintain natural land cover along water courses, around water bodies and on steep slopes to prevent soil erosion, slow the run of water, stabilize riverbanks and help to filter-out water pollutants from surface run-off.  Across all concessions, any degraded land cover in riparian zones and on steep hill slopes is identified and rehabilitation programs are developed with the aim to restore ecological functions. 

Preserve Social and Cultural Values: Areas of social or cultural importance are identified in HCV assessments by engagement with communities and are maintained as community-use areas. These areas are managed in such a way that allows people to maintain access to important resources (e.g. food sources) while ensuring that the quality of the resources does not deteriorate or degrade. 

Conserve High Carbon Stock (HCS) Forest: Comprehensive HCSA assessments have been carried out to identify viable areas of forest that should be conserved. Outcomes of the peer-reviewed assessments guide the implementation of adaptive management and monitoring plans to achieve long-term protection of HCS forest areas while meeting the Social Requirements of the HCS Approach. 

Protect Peatland: Goodhope affirmed its commitment to prohibit the conversion of peatland (soil with an organic content greater than 65%) upon the launch of our Sustainability Policy in May 2017. We will not conduct new development on peatland of any depth.


We aim to ensure the long-term productive potential of our plantations by implementing Best Management Practices that maximize the efficient use of resources for optimal productivity while minimizing negative environmental impacts.

Environmental Impact Assessments are carried out prior to new land developments in compliance with the relevant environmental legislation that applies in the area of the proposed operation. Monitoring activities are conducted as defined by the assessments and the analysis of environmental performance data contributes to the evaluation and improvement of our environmental management plans.

We work hard to make sure that our operational procedures comply with best available techniques and best environmental practices.  

Key principles include:

  • Responsible sourcing of high-quality oil palm seeds, proper handling of seedlings, and optimal planting for maximum palm growth.
  • Planting of ground cover crops to enrich soil and protect it from erosion, conserve soil moisture and prevent pest damage.
  • Minimal use of chemical fertilizers through implementation of our Fertilizer Efficiency Program, incorporating application organic fertilizer, produced from the waste products from our mills (empty fruit bunches and palm oil mill effluent).
  • Integrated Pest Management to minimize the potential loss of yield due to pest or disease outbreak, using natural alternatives for pest management whenever possible to reduce the need for the application of chemical pesticides.
  • Careful regulation of chemical applications (fertilizer and pesticides) to minimize the associated environmental and human health risks.
  • Terracing on sloped terrain (slope 6- 20°) constructed with conservation bunds and silt pits to help minimize soil erosion and nutrient wash-off, help to prevent siltation and sedimentation, and to improve soil moisture retention.
  • Use of water management systems to maintain the water table at optimum levels and prevent over-drainage to help maintain soil moisture and the physical structure of the soil.
  • Proper implementation of techniques such as frond pruning and ablation to promote and sustain vigorous palm growth and high yields.
  • Responsible harvesting to completely recover all Fresh Fruit Bunches (FFB) at the desired harvesting interval and ripeness standard, in a manner that achieves maximum yield of the highest quality.
  • Processing of waste water, monitoring of water quality, and implementation of practices to reduce pollutant levels and prevent the pollution of natural waterways.

See Our Sustainability Briefs:

Water Use and Waste Management

Agrochemical Reductions



Recognizing global climate change as an urgent environmental problem, Goodhope is committed to progressively reduce the net greenhouse gas emissions resulting from our operations.  

Our efforts to reduce our carbon footprint incorporate many integrated approaches aimed at conserving and enhancing carbon sinks and minimizing emissions of greenhouse gases (carbon dioxide, sulphur dioxide, methane and nitrous oxide). Initiatives are developed based on the evaluation of carbon stock assessments and calculation of greenhouse gas (GHG) emissions, which provide the necessary framework and guidance for the company to implement actions to reduce the impact of its operations on climate change.

See our Sustainability Brief: GHG Emissions

1.     Waste Reduction, Recycling, and Energy From Waste Initiatives

By promoting and implementing waste reduction, recycling, and energy-from-waste initiatives, we curb greenhouse gas emissions by avoiding the need to send waste to landfill and by providing renewable energy sources:

  • Boilers in our mills are fuelled by organic waste materials (shell and fibre from FFB). Through this recycling strategy we reduce GHG emissions from organic waste and generate a source of renewable energy to power our boilers.
  • Digested palm oil mill effluent (POME) and other organic waste from our mills (empty fruit bunches) is recycled to produce organic fertilizer by composting and treatment processes.
  • Reduce, re-use, recycle practices for waste management are promoted across our operations.

2.     Responsible Land Management and Carbon Sequestration

In all our concessions procedures are enforced to conserve carbon sinks and minimize emissions of greenhouse gases from land conversion:

  • We enforce a Zero Burning Policy for all land clearing activities.
  • Areas of forest that contain rich carbon stocks are avoided for any new plantation development.
  • The conservation areas within our concessions retain carbon and are managed to prevent degradation and ensure carbon sequestration.
  • We aim to apply best management practices to maintain the capacity of soil carbon sequestration in planted areas. The principal way we do this is by minimizing soil subsistence through good water management.
  • Through the implementation, review and improvement of our fertilizer efficiency program, we can reduce the need for the use of nitrogen fertilizers. By doing so we are able to reduce nitrous oxide emissions generated from nitrogen fertilizer.

3.   Energy Efficiency

We aim to maintain optimal efficiency in the generation of electricity by our mills by recycling production waste (shell and fibre from FFB) to generate electricity and by conducting regular monitoring and maintenance processes to optimize boiler performance and prevent excess emissions. Furthermore, we encourage all our subsidiaries to commit to reduce energy consumption and adopt an ‘energy saving’ attitude by avoiding any wasteful / inefficient consumption of energy.


Throughout each dry season, our plantations and surrounding areas are at risk from the outbreak of fires. To mitigate the risk, we have in place policies and procedures that will help to prevent fire outbreaks and reduce damage caused in case of fire:

  • A Fire Danger Index (FDI) is used to assess and communicate the level of fire risk.
  • Satellite Information Systems providing information on hotspots are used to identify and communicate the location of any potential fires detected in or near to our concessions.
  • Regular patrols are conducted in and around plantation sites during the dry season, including checks from fire towers.
  • Fire awareness campaigns are implemented for employees working at our plantations and for nearby local communities to communicate information on the impacts of wildfires, preventive actions and response plans in case of a forest fire.
  • Regular fire drills and exercises are conducted to ensure the preparedness of employees in case of fire.
  • Routine checks are made to ensure that adequate firefighting resources are available on-site in advance of the dry season.
  • Training programs ensure that fully trained emergency fire fighter response teams are on hand in all plantation sites.


Community Involvement

Since 2008, we have provided firefighting equipment and training to communities surrounding our plantation locations as a precautionary and preventive measure towards communities assisting themselves and providing support in case of a fire outbreak. We have received certificates from the Ministry of Forestry (Manggala Agni) for the establishing Community ‘Fire Alert Capacity’ in villages surrounding our plantations.





Goodhope commits to respect human rights in accordance with international principles:

  • The Universal Declaration of Human Rights;
    UN Declaration on the Rights of Indigenous Peoples;
    • UN Guiding Principles on Business and Human Rights;
    • International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work and the Fundamental ILO Conventions;
    • UN Convention on the Rights of Children (UNCRC);
    • UN Food and Agriculture Organization (FAO) Voluntary Guidelines on the Responsible Governance of Tenure.

We implement processes to identify, prevent, mitigate, address and remedy human rights issues and impacts in accordance with the above principles.


  1. Land Tenure Rights and Free, Prior and Informed Consent (FPIC)

We respect the rights of indigenous peoples and local communities to give or withhold their Free, Prior, and Informed Consent (FPIC) to land-use plans for development or conservation. Therefore we aim to:

  • Facilitate appropriate assessments to identify indigenous communities, their rights and their perceptions of plans for oil palm plantation development.
  • Implement fair, transparent and participatory community engagement approaches in accordance with Free, Prior and Informed Consent (FPIC) principles.
  • Provide accurate and factual data and information to allow stakeholders to make objective decisions and to avoid any misleading matters.
  • Engage with local communities and consider their aspirations in any contributions to community development.
  • Document and monitor the process of negotiating and building agreements to help to timely and appropriately address any emerging problems and concerns.
  • Provide appropriate and adequate training for employees involved in community engagement.


  1. Ethical Employment Practices and Labor Standards

Goodhope commits to free and fair labor principles and aims to always adopt ethical employment practices including equal opportunities and protection against discrimination:

  • Workers are selected for employment based on their ability to fulfil the respective roles and responsibilities and practices that safeguard against any unlawful or unethical discrimination are implemented to promote fair treatment irrespective of gender, ethnicity, or any other personal characteristics.
  • Any form of forced or bonded labor in the company operations is prohibited and documentary evidence is requested by the company to prevent child labor and to facilitate compliance with national regulations on the minimum age of employment.
  • Procedures are in place for compliance with all national and local laws and standards on working hours, minimum wage, overtime and annual leave.
  • Initiatives are promoted to protect the rights of women in all the Group’s workplaces.
  • The rights of personnel to join associations and unions are fully respected.
  • Safe and healthy living and working conditions are promoted through the implementation of an Integrated Management Systems for Environmental and Occupational Health and Safety.


  1. Community Welfare

Goodhope is committed to ensure that Social Impact Assessments are completed prior to development by the company in order to establish an indication of baseline welfare factors and potential social impacts due to proposed company activities. Management plans are developed with the aim to mitigate negative impacts and to enhance community welfare. Our programs support and promote human rights and include initiatives to empower women, children and youth, to promote equality, to improve access to fundamental services, and to ensure sustained food and income security. 


  1. Rights of Children Living in Plantations

Goodhope is making active efforts to protect children’s rights, to help meet the basic needs of children and to expand opportunities to reach their full potential. We continue to support initiatives and studies by UNICEF and partnership organisations and act to address the key areas of impact on children's rights on oil palm plantations: Maternity and breastfeeding rights; Childcare; Nutrition and health services; Housing conditions, water, sanitation, and cleanliness; Access to education; Child protection; Child labor and young workers.


  1. Cultural Preservation

Recognizing the right of access to and enjoyment of cultural heritage, we encourage ethnic and religious diversity and help to preserve local cultures and traditions, enabling communities to maintain their social cohesion and retain their unique identity. Over the years we have contributed to the building of religious institutions and have supported cultural, religious and societal events and festivities. One of our more notable initiatives has been our efforts to continue to preserve the Dayak Culture in Central Kalimantan in Indonesia. Our efforts have included building a Dayak Cultural Center in both Bangkal village and Terawan Village in order to preserve Dayak dance, sculpture, art and music.


  1. Grievances

We acknowledge the right to lodge a statement of complaint against an individual or company and have in place a Whistleblowing Policy to facilitate the reporting of complaints such as illegal or unethical conduct. We recognize that any individual has the right to defend human rights and prohibit intimidation and retaliation against Human Rights Defenders and whistleblowers.



Maintaining safe working environments at the sites in which we operate is a top priority. Relevant procedures and action plans are developed based on the outcomes of health and safety risk assessments with the aim to prevent hazards and reduce risks at work.

We provide personal protective equipment and training on health and safety to enable all employees to safeguard themselves while carrying out their duties at work.

Safety Performance at our plantations and mills is monitored regularly to measure of our progress towards meeting health and safety goals and to guide the development of safety improvement plans.

The polyclinics at our plantation locations are established to deal with the treatment of injuries, illnesses and medical emergencies and provide employees with services such as medical tests, immunizations and family planning.


We provide employees with opportunities to partake in a range of activities and programs that are organized and delivered to enhance the wellbeing of participants. Amenities such as recreational and leisure facilities have been provided for employees in plantation locations.

See our Sustainability Brief: Health, Safety and Wellbeing at Work



We believe that education is the right of every child and a key pillar for community growth and development.

We aim to ensure that all children living in and around our estates are given opportunities to obtain a quality primary education and to develop skills to improve their future outlook.

 Agro Harapan Foundation

Our educational programs are managed by the Agro Harapan Foundation (Yayasan Agro Harapan). Established in 2008, the Foundation aims to improve access to education and strengthen the quality of education available for students from kindergarten right through to senior high school.

The Agro Harapan Foundation manages 13 of its own schools, and supports a further 17 Community Schools. In the period June 2018/19 1 total of 3,492 students attended the schools in our concessions.

To strengthen the capacity of our educational services, the foundation works to:

  • Provide support for the construction of additional classrooms and other infrastructure, and for repairs to school buildings.
  • Employ assistant teachers to work in schools as required in order to improve teacher: student ratios and to advance the quality of teaching.
  • Provide educational resources for all subjects to assist teachers to convey their messages an enhance student learning.
  • Assist teachers by providing training to improve their teaching skills and to improve their knowledge of subject areas.
  • Provide coaching for School Principals and administrative staff to evaluate and improve school accreditation performances.


We aim to 'educate for sustainability' by working with teachers and relevant organizations to embed sustainability into the teaching curriculum and to promote sustainability initiatives in schools. Our aim is to build awareness and knowledge on environmental, economic, and social components of sustainability, providing motivation to take action and encouraging values such as critical thinking and innovation, thereby empowering students to contribute to solutions for more sustainable ways of living.

Goodhope encourages sustainable social and economic development and supports the welfare of local communities in and around its operating locations.

We aim to ensure the groups and individuals within local communities are able to make a living and secure access to food, clean water, health, education and the materials needed for their life. We seek to do so by adopting the following approaches:

  1. We uphold the rights of indigenous and local communities and ensure that existing resources provided by natural ecosystems are identified and protected by the HCV approach.
  2. We contribute to the provision of improved access to health, education, and water and sanitation facilities, especially where existing government provision is lacking or inadequate.
  3. We provide additional opportunities to support the generation of sustainable incomes. These include:
  • Employment opportunities in the company
  • Business partnerships with local community groups
  • Opportunities for independent smallholders to benefit from inclusion in our supply chain
  • Scheme smallholder programs
  • Capacity building for alternative income generating opportunities

We aim to ensure that the right programs are delivered to meet the aspirations of local communities and that the communities are sufficiently equipped with the necessary skills and infrastructure to support and facilitate sustainable development and long-term improvements in welfare and wellbeing.

Any program is planned, developed and undertaken through open, constructive and collaborative discussions with local communities and other stakeholders. Assessments and project planning and development are carried out subject to the communities’ Free, Prior and Informed Consent (FPIC) and with the full participation of local rights-holders and users.

We make every effort to ensure fair and equitable benefits by promoting equal opportunities and participation. Multi-stakeholder collaborations and integrated landscape approaches are adopted to support and strengthen the delivery of projects to fulfil the interests of beneficiaries.


 See our Sustainability Brief: Community Investment

Goodhope is committed to sourcing and processing traceable material that is produced in a manner that is legally compliant, and that is not linked to deforestation, peatland development, or exploitation of human rights. We promote sustainable practices by our suppliers of palm-based materials and expect them to adhere to No Deforestation, No Peatland Development and No Exploitation (NDPE) principles.

To fulfil our Responsible Sourcing commitments, we:

  • Engage with existing and prospective suppliers to clearly communicate our expectations and to track the materials that we purchase.
  • Publish Traceability Declarations, including lists of suppliers.
  • Conduct supplier evaluations to assess compliance against supplier requirements.
  • Identify environmental and human rights risks in the supply chain.
  • Maintain a Supplier Grievance List to document the actions we take toward suppliers that breach the principles of NDPE.
  • Actively support smallholders, promoting practices that aim to increase the productivity, profitability, and sustainability of smallholder supplied commodities.
  • Cease to do business with any suppliers who are unwilling to uphold the principles of NDPE or repeatedly fail to miss the targets set in their time-bound plans.

Traceability Declarations

Goodhope commits to demonstrate that its palm oil supply chains are fully transparent and traceable. Our Traceability Declarations include lists of our suppliers and provide information on our efforts to trace palm-based products to source.

CPO and PK Production

PKO and PKE Production

Refining and Specialty Fats Processing



Managing Supplier Non-Compliance

We deal with any case of non-compliance involve third party suppliers in accordance with our grievance approach. For cases where there is no critical NDPE violation and where the supplier is willing to work on addressing the grievance of minor non-compliance, we will maintain the commercial relationship with the non-compliant supplier and engage with them to resolve the issue following the stages, steps and indicative timeline of the supplier grievance procedure.

Suspension Procedure: If at any time it becomes apparent that the supplier is involved in critical NDPE violation or is not willing to undertake the actions necessary to comply with NDPE principles, the Company will issue a “suspension of business” notification. We will temporarily suspend or indefinitely cease purchasing from the noncompliant supplier and then there may be engagement to establish the corrective action plan.

Re-admittance Procedure: A suspended supplier can be re-admitted and the purchases resumed only if and when the supplier is able to demonstrate that appropriate corrective action has been taken and stronger safeguards against any future NDPE violations have been embedded in the supplier’s policies and practices.





Goodhope respects the rights of stakeholders to file a complaint and adopts a transparent approach to identify and address stakeholder concerns, to seek solutions to any problems, and to deal with all complaints in a fair, responsible and consistent manner.

Our Grievance Approach is aligned with the UN Guiding Principles on Business & Human Rights on the development and implementation of effective grievance procedures. i.e. it is designed to facilitate a process for dealing with concerns and complaints that is:

  • Legitimate
  • Accessible
  • Predictable
  • Equitable
  • Transparent
  • Rights-compatible
  • A source of continuous learning
  • Based on engagement and dialogue

Grievance Procedure

Complaints can be identified and received through the following channels:

o Formal complaint systems: via phone call, email, letter or RSPO complaints system

o Direct engagement with stakeholders

o International or national media and publicly available reports

o Supplier evaluations and supply chain screening systems

All complaints will be addressed fairly within an appropriate timeframe according to our standardized Grievance Approach. See the Key Steps of our Grievance Procedure.

We aim to ensure fairness and transparency throughout the grievance handling process and pledge to:

  • Ensure that the stakeholders can adequately access the sources of information, advice and expertise necessary to engage in a grievance process to be in a fair, fully informed and mutually respectful position.
  • Investigate each complaint independently and involve stakeholders in decision-making processes.
  • Ensure the anonymity of the grievance raiser where requested and prohibit intimidation and retaliation against Human Rights Defenders and whistleblowers.
  • Invite candidates to serve as independent actors for any grievance-related investigations when necessary and appoint independent third parties as recommended according to stakeholder decisions.
  • Follow agreed resolution processes and maintain adequate documentary evidence of the settlement process and decisions.
  • Ensure that requests for information, company responses, stakeholder engagement activities, negotiation and resolution processes are all effectively monitored and recorded.
  • Provide adequate information about the progress of complaint resolution, investigations and findings.
  • Inform relevant stakeholders if time schedule adjustments are required, this will be communicated to the relevant stakeholders.
  • Allow grievance raisers to lodge an appeal by providing information about problems they deem not adequately addressed.