We strengthened our commitments to sustainable development with the launch of our Sustainability Policy in May 2017 and further revised in 2020 and 2022. Key principles of our policy are:

  1. No development on High Carbon Stock (HCS) forests
  2. No development on High Conservation Value (HCV) areas
  3. No development on peat
  4. Zero burning and fire prevention
  5. Reducing our environmental impact and protecting biodiversity
  6. Respect of land tenure rights and the requirement for Free, Prior, and Informed Consent (FPIC)
  7. Handling of complaints, grievances and conflict resolution
  8. Community empowerment through Corporate Social Responsibility (CSR) programs
  9. Smallholder support and inclusion into our supply chain
  10. Supporting worker rights, health and well-Being
  11. Zero tolerance for child labor, forced labor, or bonded labor
  12. Creation of a fully transparent and traceable supply chain
  13. Supplier due diligence and grievance mechanism
  14. Continuous Improvement
  15. Monitoring evaluation and reporting

Click here to read our Group Sustainability Policy.

Our Sustainability Management Framework is designed to promote Sustainability Policy Implementation and to support continuous improvement of our sustainability performances.

Consultants and Partner Organizations provide valuable expertise and contributions to advance the implementation of our sustainability initiatives.

Our performance is monitored by routine data collection, surveys, assessments, inspections and audits to assess policy compliance and address any gaps. In accordance with the results of evaluations, we review and update our policies, procedures and management plans as needed.

Our regular newsletter - ‘Sustainability Journey’ - provides updates on recent activities that have been undertaken as we strive to attain the highest standards in sustainable business practices.

Human Rights Policy

Goodhope sets the respect of human rights at the foundation of all its operations. We avoid infringing on the human rights of others and will implement processes to identify, prevent, mitigate, and remedy human rights issues and impacts as outlined in the UN Guiding Principles on Business and Human Rights.

Employment Standards Policy

Goodhope and its suppliers must provide fair working conditions for all workers, in full compliance with national and local laws and standards including those on health and safety, working hours, minimum wages and overtime. These conditions apply to all workers, including temporary, seasonal, part-time, and other workers throughout all levels of the supply chain.

Environmental and Occupational Health and Safety Policy

Goodhope and its suppliers must maintain a safe and healthy workplace and environment for all employees, visitors and surrounding community members. Each management unit must ensure that appropriate risk management measures are in place to protect from exposure to hazards and prevent accident, injury or ill health caused by working conditions.

Community Relations Policy

We are committed to engage with communities, respect their rights, and identify and protect the resources that are important to them. We encourage sustainable social and economic development and support the welfare of local communities living around our plantations. Our aim is to create positive benefits by contributing to improved access to fundamental needs; food security; income security; adequate access to healthcare; and improved education.

Conservation and Sustainable Land-Use Policy

Goodhope will not conduct any new development on High Carbon Stock (HCS) Forest, High Conservation Value (HCV) Areas or peatland of any depth, and will progressively moderate the negative environmental impact of its operations, including actions that reduce greenhouse gas emissions. Land-use planning for the development of oil palm plantations or associated infrastructure follows the RSPO Procedures for New Plantings (NPP) and the company implements measures to protect biodiversity and conserve natural resources. We utilize best agronomic practices on soil, waste and pest management and promote these practices within our supply chain and the broader industry.

Responsible Sourcing Policy

Goodhope encourages sustainable practices by its suppliers and engages with them to promote compliance with No Deforestation, No Peatland and No Exploitation (NDPE) principles. The Group’s Responsible Sourcing Policy applies to all of the palm-based materials the Company buys, including fresh fruit bunch, crude palm oil, palm kernel, palm kernel oil and derivatives.

Goodhope is genuinely concerned about the detrimental environmental effects of palm oil production, such as deforestation, loss of biodiversity and greenhouse gas emissions. To address the concerns, we implement processes to avoid, mitigate and remedy adverse impacts on the environment. We aim to:

  • Develop and manage our plantations in a sustainable manner while maintaining levels of biodiversity, safeguarding the beneficial services provided by natural ecosystems, and protecting the resources valued by local communities.
  • Implement measures to reduce energy consumption and greenhouse gas emissions across the Group’s operations.

HCV and HCS Approaches

Goodhope engages with experts and local communities to identify and safeguard conservation set-aside areas while recognizing the rights of local communities. 

Through High Conservation Value (HCV) and High Carbon Stock Approach (HCSA) assessments, we have identified more than 20,000 Ha of conservation set-aside areas, including:

  • Forested areas that support high levels of biodiversity, and that provide habitats for rare, threatened, or endangered (RTE) species, as well as RTE ecosystems, habitats or refugia
  • Areas that are important for the provision of ecosystem services, e.g. riparian zones
  • Areas of social or cultural importance
  • Peatland forest

These areas with important environmental and social values have been identified with the involvement of local communities and are excluded from our oil palm plantation development plans. We engage with relevant stakeholders and experts to determine the most practical, economical and sustainable approaches to maintain and enhance conservation areas and the values they contain.

Verified HCV Assessment Reports

The following HCV Assessments have passed the HCVRN Quality Panel Review process with satisfactory status:

PT Nabire Baru HCV Assessment

PT Sariwana Adi Perkasa HCV Assessment

PT Sinar Sawit Andalan and PT Sumber Hasil Prima HCV Assessment

PT Agrajaya Baktitama, PT Batu Mas Sejahtera and PT Sawit Makmur Sejahtera HCV Assessment Report

Peer Reviewed HCS Assessments

The following HCS Assessments have completed the HCS Approach Steering Group’s Quality Review Process:

PT Nabire Baru and Sariwana Adi Perkasa HCSA Assessment Report

PT Agrajaya Baktitama, PT Batu Mas Sejahtera and PT Sawit Makmur Sejahtera HCSA Assessment Report

PT Agro Wana Lestari and PT Karya Makmur Sejahtera HCSA Assessment Report

PT Sinar Sawit Andalan and PT Sumber Hasil Prima HCSA Assessment Report 


Safeguarding Biodiversity

Indonesia, where our plantations are located, is home to some of the richest biodiversity on Earth and the loss of biodiversity by the large-scale conversion of tropical forests to oil palm plantations

is an obvious concern. To safeguard biodiversity, Goodhope adopts stringent criteria and takes strong action to protect native animals and plants, especially Rare, Threatened or Endangered (RTE) species.

We recognize RTE species as those classified in the IUCN Red List as Vulnerable (VU), Endangered (EN) and Critically Endangered (CR) at a global or regional level, or whose trade is regulated under international agreements (e.g. CITES), as well as nationally protected species. HCV areas that provide habitats for RTE species, are set aside as conservation areas and suitable management and monitoring plans are established.

The poaching, hunting, capturing, extracting and trafficking of wild animals on our concessions is prohibited. However, we will respect the rights of indigenous peoples to engage in traditional and customary forms of hunting which are sustainable and we will work with them to ensure there is a designated time, place and manner for such hunting and that it is legal, non-commercial, and does not threaten ecosystems or harm RTE species.

Conservation awareness campaigns are regularly conducted among employees and local communities. Such programs provide information about the status of RTE species, the importance of biodiversity conservation and responsible measures to mitigate and resolve human-wildlife conflicts. Importantly, our engagement and capacity building activities focus not only on the importance of the forest as habitat for RTE species and biodiversity, but also on: i) the benefits that it can provide to human wellbeing and economic growth, and ii) the significance of species diversity in contributing to the health of the forest.


Fire Prevention and Mitigation

Throughout each dry season, our plantations and surrounding areas are at risk from the outbreak of fires. To mitigate the risk, we have in place policies and procedures that will help to prevent fire outbreaks and reduce damage caused in case of fire.

  • A Fire Danger Index (FDI) is used to assess and communicate the level of fire risk.
  • Satellite Information Systems providing information on hotspots are used to identify and communicate the location of any potential fires detected in or near to our concessions.
  • Regular patrols are conducted in and around plantation sites during the dry season, including checks from fire towers.
  • Fire awareness campaigns are implemented for employees working at our plantations and for nearby local communities to communicate information on the impacts of wildfires, preventive actions and response plans in case of a forest fire.
  • Regular fire drills and exercises are conducted to ensure the preparedness of employees in case of fire.
  • Routine checks are made to ensure that adequate firefighting resources are available on-site in advance of the dry season.
  • Training programs ensure that fully trained emergency fire fighter response teams are on hand in all plantation sites.
  • Community Involvement: Since 2008, we have provided firefighting equipment and training to communities surrounding our plantations to build Community ‘Fire Alert Capacity’.


Reducing Greenhouse Gas Emissions 

The consequences of global climate change are of great concern and so we must urgently reduce our greenhouse gas (GHG) emissions. We monitor GHG emissions resulting from our operations and search for viable methods for emissions reduction and mitigation. In doing so we aim to contribute to limiting global climate change.

Monitoring GHG Emissions

RSPO Palm Oil GHG Calculator (V.4 November 2019) and WRI GHG Protocol are used to identify sources of GHG emissions and to calculate GHG emissions.

Preventing Further Emissions from Land-use Change

The largest component of Goodhope's emissions comes from land conversion to oil palm. To minimize the release of stored carbon from any future land clearing, we do not undertake any new developments on High Carbon Stock (HCS) forests or peat areas at any depth.

Minimizing Emissions from Peat Oxidation

To minimize the release of stored carbon in cultivated peatlands we implement measures as defined in the RSPO Manual on Best Management Practices for Existing Oil Palm Cultivation on Peat. This includes establishing a system to monitor and control water levels to prevent over-drainage and reduce greenhouse emissions from peat oxidation. To ensure the long-term viability of drainage, we will carry out the necessary drainability assessments prior to replanting.

Reducing Emissions from Palm Oil Mill Effluent (POME)

Methane capture facilities convert the methane emissions from POME to provide electricity. Goodhope installed its first methane capture facility in 2021.

Reducing Emissions from Fertilizer Application

To reduce GHG emissions from fertilizer use without affecting fresh fruit bunches (FFB) yields, Goodhope has begun a long-term organic fertilizer program with field data collection underway to optimize fertilizer use. Nutrient recycling by composting practices using waste produced from oil palm mills does not completely replace the use of chemical fertilizers but can reduce the amount used.

Reducing Emissions from the use of Fuel

To minimize emissions generated from fuel combustion, Goodhope utilizes energy from waste systems including using palm kernel shells and palm fiber as boiler fuel, thereby reducing the consumption of diesel. The company also routinely ensure that N2O and SO2 emissions from boilers are well within the quality standards set by the government regarding Stationary Source Emission Quality Standards for Boilers.

Carbon Sequestration

To ensure continued sequestration from remaining areas of forest, conservation areas are managed to reduce the threats of degradation, such as due to land clearance by burning. Within and around our concessions, we take measures to ensure that we can quickly and effectively respond to any fire outbreaks. Fire awareness training is regularly conducted to increase the awareness and understanding of our staff about fire hazards and efforts to take preventative measures.

Soil Health and Water Quality

Goodhope adopts Good Agricultural Practices in the management of its plantations to sustain soil fertility. 

Ground Cover

Planting of ground cover crops is routinely conducted to prevent fertilizer run-off, enrich soil and protect it from erosion, conserve soil moisture and prevent pest damage. Legume cover crops fix nitrogen from the air through the process of biological nitrogen fixation and add organic matter to the soil, which leads to improved soil structure and promotes a healthy, fertile soil. The growth of moss, soft grasses and ferns is encouraged under older palms to limit the growth of weeds and to protect against the depletion of soil organic matter.


On sloped areas permissible for planting we plant oil palms in terraces to trap rainwater, thereby reducing sediment run-off caused by erosion to help safeguard the quality of natural water resources. Sloped terrain (slope 6- 20°) is terraced and constructed with conservation bunds and silt pits to help minimize soil erosion and nutrient wash-off, help to prevent siltation and sedimentation, and to improve soil moisture retention to support sustained agricultural growth.

Nutrient Recycling

We reuse cleared vegetation, including cut fronds from harvesting or pruning to return nutrients to the soil. Waste biomass from our mills, including boiler ash and dried decanter solids, are applied to enhance soil quality. We also protect soil health by planting legume cover crops following the clearance of old palms.

Peatland Management and Monitoring

The Group manages 8,037 ha of oil palm on peat, planted prior to the Group’s no development on peat policy. We are working to prevent the degradation of peat soil and associated carbon loss in existing planted areas by the implementation water and soil management and monitoring systems in accordance with the RSPO Manual on Best Management Practices for Existing Oil Palm Cultivation on Peat. This includes monitoring program to measure water levels and peat subsidence rates. Goodhope does not conduct any new plantings on peatlands, regardless of depth.

Management of Riparian Areas

We aim to maintain natural land cover along water courses, around water bodies and on steep slopes to prevent soil erosion, slow the run of water, stabilize riverbanks and help to filter out water pollutants from surface run-off. We implement riparian zone management prohibiting the use of agrochemicals and promoting the maintenance and enrichment of natural vegetation in riparian areas.

Forest Rehabilitation

Where riparian areas or steep slopes have been degraded within our concessions, we are working towards progressively restoring the ecological functions. Main objectives are to accelerate and assist the recovery of degraded land in riparian areas and on steep hill slopes. Our programs are developed in association with local stakeholders and involve planting native tree species and implementing appropriate protective measures to mitigate threats and enable regeneration.

Water and Energy Conservation

Conserving water is essential for the sustainable management and protection of water resources. At all palm oil mills, turbine cooling water is recycled and the use of condensate replaces the need for dilution water. Water is only used when condensate is insufficient. By applying water management systems in the mill we are able to achieve our target of water use intensity for palm oil processing: below 1.0 cubic metres of water per tonne of FFB processed.

Energy Conservation measures that improve energy efficiency and reduce energy use are implemented across our operations. Boilers for palm oil processing are powered primarily by organic waste products (mesocarp fibres, palm kernel shells) but quantities are not sufficient to completely replace the use of diesel. We aim to maintain optimal efficiency in the generation of electricity by our mills by conducting regular monitoring and maintenance improvements to optimize boiler performance and prevent excess emissions.


Agrochemical Reductions

Agrochemicals (pesticides and fertilizers) are applied in a sparing and responsible manner to protect crops from pests and to enhance crop yields while minimizing risks to the health of the environment. We do not apply any chemicals in riparian areas and we ensure that our workers are sufficiently trained and equipped to ensure the safe handling of any chemicals. 

Our Integrated Pest Management (IPM) systems combine compatible ecological, physical, biological, and chemical methods suitable for the field conditions to minimize the potential loss of yield due to pest damage. Recommendations and guidelines by the World Health Organization (WHO) are adopted for the exclusion of highly hazardous pesticides listed as Class 1A or 1B chemicals, or those subject to the Stockholm or Rotterdam Conventions.

We continue to seek alternatives to avoid the use of certain chemical pesticides and reduce overall use of pesticides. Measures include increasing barn owl populations to reduce the need for chemical rodenticides, manual weed management and planting of beneficial plants.

Our Fertilizer Efficiency Program is developed and implemented with the aim to reduce the use of chemical fertilizer per hectare of oil palm cultivated by increased use of organic options.


Waste Management

The main waste products from our palm oil mills are organic wastes such as empty fruit bunches (EFB), mesocarp fibres, palm kernel shells and palm oil mill effluent (POME). We reuse and recycle 100% of the organic waste generated:

  • Palm kernel shells and fibre from FFB is used to fuel boilers in our mills.
  • EFB undergoes composting treatment for use as organic fertilizer or is applied as mulch for weed control, prevention of soil erosion, and maintaining moisture in the soil.
  • All treated POME is used for land application rather than being discharged to waterways.

Wastewater Treatment

Palm oil mill effluent (POME) and Palm oil refinery effluent (PORE) is treated to reduce the chemical oxygen demand (COD) and biochemical oxygen demand (BOD). The BOD and COD of treated POME is closely monitored and is kept well below the legal limits for land application in Indonesia. Any upward trends in either BOD and COD levels is addressed by our POME pond management program, including desilting works and new pond construction. PORE is treated at our wastewater treatment facility of our Palm Kernel extraction plant and refinery. 384 m3/day undergoes treatment to reduce BOD and COD acidity levels before being discharged to waterways or recycled for cleaning purposes.

Waste Bank Programs

Our first Waste Bank Program was established in 2013 at PT Agro Indomas, Central Kalimantan and Waste Bank programs have since been replicated across our sites in Central Kalimantan. Each program provides a Waste Recycle Center set up at a designated area within the plantation for use by villagers and employees. We aim to establish waste bank programs in all estates and promote use by employees and local communities to progressively increase the recycled and reused waste percentage.




Our people play a fundamental role in leading change and come from a diverse range of countries, cultures and ethnicities. Their health, safety and wellbeing is our utmost priority.

Management practices are conducted in line with international and local laws, statutory conditions and international standards and criteria including the International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work and the ILO Fundamental Conventions; the Universal Declaration of Human Rights; the UN Guiding Principles on Business and Human Rights and the UN Convention on the Rights of Children.

Working conditions are monitored and assessed on a continuous basis and we are committed to taking meaningful corrective action to address any identified issues and improve labor practices to better support the welfare and wellbeing of employees and their families.

We engage our employees in open and honest dialogues and value their contributions in generating ideas and solutions through involvement and participation.


Recruitment Processes

Employment opportunities are offered purely on merit, irrespective of gender, ethnicity, national origin, religion, political affiliation, union membership, age, social background, disability, sexual orientation or any other personal characteristics. Workers are selected for employment based on their ability to fulfil the respective roles and responsibilities. Individuals are selected through a structured recruitment process, which is focused on evaluating skills, competencies and alignment to the organization culture.

We are against child labor and have implemented a minimum age policy requiring that all workers meet the minimum age of 18 years old at the time of recruitment. The Group does not employ staff who are below 18 years of age keeping in line with the international labor laws and regulations. We extend this commitment to all business vendors with whom we work as a standard clause in all contracts.

Employment Contracts

Working conditions and employment benefits are detailed in written contracts provided to employees. The conditions meet the requirements of national and local laws and standards on working hours, minimum wage, overtime and annual leave.


Health and Safety

Maintaining safe working environments at the sites in which we operate is a top priority. Relevant procedures and action plans are developed based on the outcomes of health and safety risk assessments with the aim to reduce and prevent hazards and risks.

Our operational activities are run in compliance with national health and safety laws and International Standards in Environmental and Occupational Health and Safety Management Systems.

  • All our mature plantation sites in Central Kalimantan are certified for Environmental and Occupational Health and Safety Management Systems ISO 45001:2018 and ISO 14001:2015.
  • Refining and manufacturing facilities are certified under HACCP, HALAL, Kosher for Food Safety and Occupational Health and Safety.

Guidelines and Training

Our safety induction and training programs ensure that each individual has the necessary information and skills they need to safely carry out their tasks at work. Training programs are implemented across all our departments and operations with a central training center based at PT Agro Indomas, Central Kalimantan. Topics of training are delivered according to identified risks and needs.

Personal Protective Equipment

It is mandatory for employees, contractors and visitors to use Personal Protective Equipment when working in or visiting our plantations, mills and manufacturing facilities. Safety Officers are appointed and periodic inspections are undertaken to encourage adherence to safety policies.

Chemical Handling

All workers handling chemicals are provided with regular training in the safe use, storage, handling, and potential hazards of chemical materials. Sanitation facilities are made available for those applying pesticides. And we provide free regular medical check-ups for workers handling chemicals. Our policies prohibit women from engaging in pesticide application during pregnancy and while breastfeeding.  Alternative equivalent work to applying pesticides shall be made available for pregnant or breastfeeding women or other people that have medical restrictions.

 We prohibit the use of paraquat and adopt recommendations and guidelines by the World Health Organization (WHO) for the exclusion of highly hazardous pesticides listed as Class 1A or 1B chemicals, or those subject to the Stockholm or Rotterdam Conventions. In the rare instances when it is necessary to use such pesticide, we will seek authorization from relevant authorities, ensure that the application is only carried out under strict supervision, and work with stakeholders and experts to identify ways to avoid future applications.

Road Safety

Where there is a risk of on-site road accidents, road safety programs are implemented to increase awareness and reduce road accidents.

Accident / near miss hotline

Our accident / near miss hotline provides the means for employees to report any observed hazards and risky behavior or conditions, supplementing the systematic checks for possible hazards that are carried out through regular health and safety inspections of operational units and activities. By improving risk identification through the near miss hotline we can reduce the accident occurrence by implementing appropriate corrective actions to address identified hazards.

Protecting the health of our workforce during the COVID-19 Pandemic

Goodhope has been pro-actively supporting efforts to curb the spread of COVID-19 and minimize impacts due to the disease. Preventative measures and supporting initiatives are conducted across all operating units, protecting our workforce and serving the local communities.

  • Measures such as travel restrictions and remote working options are implemented where necessary and sanitization standards are adhered to all workplaces and at housing units.
  • Regular campaigns raise awareness of the disease and encourage preventative measures, including the critical importance of proper hand washing and hand sanitizing.
  • Operations are conducted with physical distancing measures, controlled entrance and exit to and from estates, and quarantine measures.
  • Health screenings, including regular checks of body temperature, are conducted prior to entrance to estates and workplaces.
  • Procedures are in place to deal with any suspected case of COVID-19, we provide guidelines for employees that display symptoms and fully support our doctors and nurses as the frontliners to safely provide treatment if needed.


Facilities and Services

For those employees living on site at our plantations, we provide facilities and amenities such as housing, education and access to medical services.


Semi-furnished housing including electricity and clean water, meeting national legislation and International Labor Organization (ILO) standards. Emplacements are required to meet the accepted standards of hygiene and sanitation by promoting good housekeeping practices, waste management, availability of clean water, and measures to control communicable diseases.

Religious Facilities

Religious facilities such as mosques, churches and temples are provided as appropriate.

Medical Services

Free medical care is given to all workers and their families living on-site at our plantations The polyclinics in our concessions are established to deal with the treatment of injuries, illnesses and medical emergencies and provide employees with services such as medical tests, immunizations and family planning. Our clinic at PT Agro Bukit, Central Kalimantan is equipped with a medical laboratory.

Schools and Day Care Centers

We provide solutions for child-care access to education for all children living in plantations.

Recreational and Leisure Facilities

We provide employees with the facilities and opportunities to partake in a range of activities and programs to enhance the wellbeing of participants.


Worker Representation

Goodhope recognizes the rights of its employees to collectively bargain and to give input to management. Employees have the freedom of joining any form of association. The company does not intervene in any manner that is likely to inhibit workers from exercising their union rights. The Bipartite Communication Forum (LKS Bipartite) serves as a means of communication between Company management and employees towards achieving and maintaining a common platform for effective communication, transparency and a conducive work environment.


Gender Equality

Currently women represent 24% of the Group’s workforce. Continuous efforts are being made to increase women’s representation and leadership in all levels of the workforce including progressively increasing number of women in management positions. Gender Committees are in place to empower female members in the workforce, to raise awareness, identify and address issues of concern, as well as opportunities and improvements for women.

Through our Gender Committees and commitments, we are working to address key concerns and protect women’s rights in the workplace by:

• Providing training to employees to prevent gender based harassment and discrimination.

• Ensuring access to a complaints system that specifically includes gender discrimination or harassment.

• Ensuring that the needs of new mothers are considered and that actions are taken to address the needs, e.g. providing nursing stations.

• Providing day care opportunities.

Outside of the workplace, we are making further endeavors to integrate gender equality concepts into our education programs and avoid gender bias and the introduction of stereotyping.

 Group Gender Profile 2022 Chart above is as of 31 March 2022




All employees and workers are paid at least the applicable local minimum wage prescribed by the statutory authorities. The remuneration is based on prescribed salary scales, taking into account various factors such as responsibilities, scope, skills and experience required to perform the role, span of control, criticality of the role, location etc. The scales are reviewed on a periodic basis to ensure parity with the market standards. All employees and workers are paid equally based on the nature of their work.

With the goal of providing a fair and decent living wage for all employees, we are committed to ensure that remuneration is sufficient for the worker and his/her family to afford a basic but decent lifestyle. In order to do so, we have begun to conduct living wage assessments using a credible methodology and will work towards closing any identified gaps. 


Learning and Development

Goodhope has invested in creating its own learning academy “The Goodhope Academy for Management Excellence” (GAME) Centre. This academy provides training opportunites to enrich the knowledge and skills of our employees and enhance their outlook.

Categories of training include safety, technical skills, managerial skills and transferable skills such as problem solving and teamwork. During the COVID-19 pandemic we have continued to provide training by remote methods. 


Employee Grievance Mechanism

Any employee who suspects wrongdoing within the Group is strongly advised and encouraged to raise their concerns. All grievances and complaints from any of the employee are normally resolved at the immediate superior level. If the immediate superior fails to settle the grievance/complaints, it can be then addressed to the higher levels including the HR Department. If required, the settlement of the complaint can be continued at through Bipartite Cooperation Institution forums and can also be escalated to the local manpower services office or can be settled in accordance with the applicable rules and regulations. 

We have a responsibility to engage with local communities, respect their rights, and identify and protect the resources that are important to them. Through our community engagement programs we provide opportunities to enhance sustainable social and economic development and support the welfare of local communities. Individuals, families, and groups from villages around the areas in which we operate benefit from company investment in community infrastructure, health, education and livelihood programs. We make every effort to ensure that our programs promote equal opportunities and participation.


Land Tenure Rights and FPIC

We respect the rights of indigenous peoples and local communities to give or withhold their Free, Prior, and Informed Consent (FPIC) to land-use plans for development or conservation. Fair, transparent, and participatory community engagement approaches are conducted in accordance with FPIC principles. We are committed to:

  • Conduct assessments to identify indigenous communities, their rights and their perceptions of plans for oil palm plantation development.
  • Provide accurate and factual data and information to allow stakeholders to make objective decisions and to avoid any misleading matters.
  • Engage with local communities to determine their wants and needs and consider their aspirations.
  • Document and monitor the process of negotiating and building agreements to help to timely and appropriately address any emerging problems and concerns.
  • Provide appropriate and adequate training for employees involved in community engagement.


Protection of Community Resources

Areas of social or cultural importance are identified in High Conservation Values (HCV) assessments by engagement with communities and are maintained as community-use areas. These areas are managed in such a way that allows people to maintain access to important resources (e.g. food sources) while ensuring that the quality of the resources does not deteriorate or degrade. 

In any case of non-compliant land conversion resulting in the loss of social values or community needs within the company's own operations, Goodhope commits to suitably remediate to restore these values or provide adequate compensation for the losses.

Food Security

Goodhope implements measures to ensure that local communities have access to sufficient, safe and nutritious food that meets their dietary needs and food preferences for an active and healthy life.

  1. Identification and maintenance of community food resources
  2. Support for farming, providing agricultural training and materials to promote sustainable food production
  3. Donation of emergency food packages to local communities



We help improve access to basic facilities and services within local communities, including strengthening road infrastructure to provide safer road access to and from villages and contributing support for clean water projects. 



In cooperation with local health centers, we support programs to monitor and improve community health, e.g. free medical checkups, family planning and vaccination programs.

Efforts to ensure access to sufficient nutrition are supported by investment in long term programs providing additional nutrients to children under five years old.



Our education programs are delivered with the aim to equip students with the knowledge and skills needed for their future careers and endeavors. Established in 2008, the Agro Harapan Foundation works to provide quality education, managing its own schools whilst also contributing to assisting existing schools within the community. Our vision is to not only support the learning of standard subjects, but to encourage the development of skills such as problem solving and critical thinking and, 'educate for sustainability' by working with teachers and relevant organizations to embed sustainability into the teaching curriculum and to promote sustainability initiatives in schools.

To protect students and teachers during the COVID-19 pandemic, we have been providing teaching, primarily remote teaching, and learning processes using online applications. Where children do not have access to the digital environment or where this access is limited as a result of poor connectivity, nearby public facilities are being utilized to provide teaching for a limited number of students. This initiative is also available to help students who have been identified as not reaching their potential through online study programs.

Furthermore, home visits under COVID-19 health protocols provide a means to allow teachers to monitor the health of children while ensuring that the students are up to date with the education materials in line with the applicable curriculum.

Decisions on the education approaches adopted by the Foundation are made by considering the feedback from parent representatives in a series of meetings supported by the district COVID-19 Task Force. The meetings are designed to jointly find a solution to enable continued teaching and learning activities.


Livelihood Opportunities

Goodhope supports programs that aim to enhance the capacity of local communities to participate in, contribute to, and benefit from sustainable ways of earning incomes that do not rely on oil palm. Towards this, we foster partnerships to provide training and learning opportunities relating to activities that have the potential to support livelihoods, including farming and small business development, financial management and administrative activities.

Goodhope has been working with a number of partner organizations to facilitate the delivery of capacity building initiatives and the development of livelihood programs, supporting efforts to safeguard forests, secure food security and fulfil human rights.


Smallholder Support

Scheme Smallholder Programs (PLASMA) For each cooperative, we provide training to promote self-management, financial awareness and financial planning skills, to enhance the abilities of members to effectively manage their funds from the shares of profit, encourage and support entrepreneurship and contribute to long-term improvements in community welfare. Monthly meetings are held between Cooperative Committees and company representatives to discuss financial reports, agronomy, and planning for the following months and years. Furthermore, an Annual Members Meeting is held each year for stakeholders.

Support for Independent Smallholders We support independent smallholders by facilitating their inclusion into our supply chain and by promoting the implementation of practices to increase the productivity, profitability, and sustainability of smallholder supplied commodities. Our smallholder engagement programs are designed to promote the benefits of sustainable land management and to build capacity for livelihood improvements. Our Farmer Field School program has been developed in collaboration with Daemeter Consulting and aims to help smallholder farmers to improve crop productivity and adopt good agricultural practices. Topics of training are tailored to the needs of the farmers and include:

  • Seed/planting material quality
  • Crop maintenance and plant nutrition
  • Fertilizer use and increasing use of organic matter
  • Herbicide use and reducing dependency on chemical formulas
  • Harvesting techniques

Through the continuation of smallholder support programs, we aim to help smallholder farmers to improve crop quantity and quality through the provision of technical support, promoting the long-term productive potential of plantations and improve yields, while encouraging the reduced and responsible use of chemical fertilizer and pesticides.


Goodhope is committed to sourcing and processing traceable material that is produced in a manner that is legally compliant, and that is not linked to deforestation, peatland development or exploitation of human rights. We promote sustainable practices by our suppliers of palm and palm oil products and expect them to adhere to No Deforestation, No Peatland Development and No Exploitation (NDPE) principles.

To fulfil our Responsible Sourcing commitments, we:

  • Engage with existing and prospective suppliers to clearly communicate our expectations and to trace the products and materials that we purchase.
  • Evaluate the information on suppliers and undertake a gap analysis to determine if the company’s operations have the potential to involve in non-compliance with our policy.
  • Publish Traceability Declarations, including lists of suppliers.
  • Identify environmental and human rights risks in the supply chain.
  • Maintain a Grievance List to document the actions we take towards suppliers that breach the principles of NDPE.
  • Actively support smallholders, promoting practices that aim to increase the productivity, profitability, and sustainability of smallholder supplied commodities.
  • Will cease to do business with any suppliers who are unwilling to uphold the principles of NDPE or repeatedly fail to miss the targets set in their time-bound plans.

Traceability Approach

In order for our products and materials to be considered traceable, we require the following information:

Palm Oil Mill

  • Group name
  • Mill name
  • Mill GPS coordinates
  • Product supplied
  • Volume supplied

Company-owned Plantation, Direct 3rd Party Plantation, Direct Smallholder

  • Plantation/ smallholder name
  • GPS coordinates
  • Planted area hectarage
  • Volume supplied to the mill

Dealer/ Collection Centre

  • Dealer/ collection centre name
  • GPS coordinates
  • Volume supplied to the mill
  • Name of sourcing sub-district/ village


Suppliers to our Palm Oil Mills

There are three types of suppliers that deliver Fresh Fruit Bunches (FFB) to our palm oil mills:  our own estates, associated smallholders under a plasma scheme, and third-party suppliers. Most external fruit is delivered indirectly through FFB traders that source from independent smallholders and outgrowers.

Priorities for our upstream operations are:

  • To know the origin of FFB coming to our palm oil mills.
  • To promote sustainable production among suppliers.

Through supplier engagement conducted in collaboration with Daemeter Consulting, we have attained considerably improved understanding of the complex network of farmers and intermediaries that are involved in supplying FFB to our mills.


Smallholder Survey and Mapping

In order to demonstrate full traceability to source, Goodhope surveys and maps independent smallholders. A Data Management Platform provided by Cadasta organization is being used as a tool for data collection and mapping of independent smallholders. Digital data collection forms are used to collect supplier data using GPS-enabled smartphones during field visits. The data collection and mapping process involves visiting each individual smallholder, gathering information on the smallholders and the oil palm production area that they own, including geolocation.


Smallholder Support

Our Farmer Field School program has been developed in collaboration with Daemeter Consulting and aims to help independent smallholder farmers to improve crop productivity and adopt good agricultural practices. Through the program, we aim to help smallholder farmers to improve crop quantity and quality through the provision of technical support, promoting the long-term productive potential of their land and improving yields, while encouraging the reduced and responsible use of chemical fertilizer and pesticides. Such training provides a strong foundation for progressing to the sustainable certification of independent smallholders.


Suppliers to Our Refining and Specialty Fats Processing Facilities 

Our downstream refining and processing facility sources palm kernel and refined palm oil to produce a wide range of refined and fractionated oils and fats.

 Priorities for our downstream operations are:

  • To ensure that all palm and palm-oil-based materials sourced is 100% traceable to mills.
  • To engage with suppliers to promote our policy commitments and progressively work towards achieving traceability to plantation.
  • To assess the environmental and human rights risks of all first-tier palm oil mill suppliers.
  • To identify and address issues of supplier non-compliance with NDPE principles.


Breaches in Compliance

We deal with any complaints that involve third party suppliers in accordance with our grievance approach. For cases where there is no critical NDPE violation and where the supplier is willing to work on addressing the grievance of minor non-compliance, we will maintain the commercial relationship with the non-compliant supplier and engage with them to resolve the issue following the stages, steps and indicative timeline of our supplier grievance procedure.



Indicative timeline

1. Identification

1.1. Identify case of supplier non-compliance

1.2    Inform supplier

1.3 Respond to grievance raiser

1.4 Contact other buyers

1.5 Create log on grievance list.


1 week

2. Verification

2.1 Assess grievance validity

2.2 Accept or reject grievance

2.3 Inform supplier

2.4 Inform grievance raiser

2.5 Update grievance list


1-4 weeks of grievance log

3. Action Plan Development

3.1 Develop action plan

3.2 Communicate action plan

4-8 weeks of grievance log

4. Monitoring Implementation

4.1 Monitor action plan implementation

4.2 Update grievance list

1-6 months of grievance log

5. Closure and Monitoring

5.1 Case closure

5.2 Continued monitoring

5.3 Update grievance list

Up to 1 year or more depending on case

Suspension Procedure

If at any time it becomes apparent that the supplier is involved in critical NDPE violation or is not willing to undertake the actions necessary to comply with NDPE principles, the Company will issue a “suspension of business” notification. We will temporarily suspend or indefinitely cease purchasing from the noncompliant supplier and then there may be engagement to establish the corrective action plan.

 Re-admittance Procedure

A suspended supplier can be re-admitted and the purchases resumed only if and when the supplier is able to demonstrate that appropriate corrective action has been taken and stronger safeguards against any future NDPE violations have been embedded in the supplier’s policies and practices.


Traceability Declarations

Goodhope commits to demonstrate that its palm oil supply chains are fully transparent and traceable. Our Traceability Declarations include lists of our suppliers and provide information on our efforts to trace palm-based products to source.


Click here to view our Traceability Declarations.  


Goodhope adopts an open and transparent approach to resolve any stakeholder’s concern/ complaint in a fair, responsible and consistent manner with the involvement of affected stakeholders. Our Grievance Approach is aligned with the UN Guiding Principles on Business & Human Rights on the development and implementation of effective grievance procedures. It is designed to facilitate a process for dealing with concerns and complaints that is:

  • Legitimate
  • Accessible
  • Predictable
  • Equitable
  • Transparent
  • Rights-compatible
  • A source of continuous learning
  • Based on engagement and dialogue

Grievance Procedure

All complaints will be addressed fairly within an appropriate time frame according to our standardized Grievance Approach. 

 We aim to ensure fairness and transparency throughout the grievance handling process and pledge to:

  • Ensure that the stakeholders can adequately access the sources of information, advice and expertise necessary to engage in a grievance process to be in a fair, fully informed and mutually respectful position.
  • Investigate each complaint independently and involve stakeholders in decision-making processes.
  • Ensure the anonymity of the grievance raiser where requested.
  • Invite candidates to serve as independent actors for any grievance-related investigations when necessary and appoint independent third parties as recommended according to stakeholder decisions.
  • Follow agreed resolution processes and maintain adequate documentary evidence of the settlement process and decisions.
  • Ensure that requests for information, company responses, stakeholder engagement activities, negotiation and resolution processes are all effectively monitored and recorded.
  • Provide adequate information about the progress of complaint resolution, investigations and findings.
  • Inform relevant stakeholders if time schedule adjustments are required, this will be communicated to the relevant stakeholders.
  • Allow grievance raisers to lodge an appeal by providing information about problems they deem not adequately addressed.


Submit a Grievance

Grievances can be submitted through the following channels:

Mailing Address:

PT Agro Harapan Lestari, Menara Global Building 5th Floor, JI. Jend. Gatot Subroto Kav. 27 Jakarta, 12950 Indonesia


+62 2152892260



 Required information:

  • Name and contact details of complainant.
  • Name of organization (if any)
  • Name of Goodhope subsidiary/ third-party supplier/ others whom the complaint is made against.
  • Key points and supporting evidences of the grievance.


Palm Oil Grievance List