Once the allegation of malpractice or misconduct is made, it will be registered in a confidential Whistleblowing register and investigated.
Depending on the nature of the issue raised by a whistleblower, a confidential and neutral
Investigation Officer(s) will be appointed by the Group CEO. The investigation team may include internal reviews/inquiries, reviews made by external auditors, lawyers, or any other external body as per the requirement.
Once the investigation is complete, the Investigation Officer will present the findings, results of the investigation, recommended action on the alleged, including of the corrective steps to prevent the occurrence of a similar incident.
Based on the Investigating Officer recommendation, Group CEO may approve of relevant actions. The whistleblower will also be updated of the actions taken if the identity of the whistleblower was disclosed while reporting.