• Overview

Grievances

Public Cases

Our public grievance list consists of cases that have been brought to our attention through international media reports and the Roundtable on Sustainable Palm Oil (RSPO). We commit to implement actions that address each issue raised and aim to communicate transparently on our progress towards resolving grievances.

 

Submit a Complaint

Grievances can be submitted through the following channels:

Mailing Address:

PT Agro Harapan Lestari, Menara Global Building 5th Floor, JI. Jend. Gatot Subroto Kav. 27 Jakarta, 12950 Indonesia

Tel:

+62 2152892260

Email:

reachus@goodhope.co

Required information:

  • Name of complainant.
  • Name of Goodhope subsidiary/ third-party supplier/ others whom the complaint is made against.
  • Key points of the complaint.

All complaints will be addressed in a timely manner according to our standardized Grievance Approach. We aim to to ensure fairness and transparency throughout the grievance handling process.

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