Grievances
- Overview
- Updates
- Grievance List
Grievances
Public Cases
Our public grievance list consists of cases that have been brought to our attention through international media reports and the Roundtable on Sustainable Palm Oil (RSPO). We commit to implement actions that address each issue raised and aim to communicate transparently on our progress towards resolving grievances.
Submit a Complaint
Grievances can be submitted through the following channels:
|
Mailing Address: |
PT Agro Harapan Lestari, Menara Global Building 5th Floor, JI. Jend. Gatot Subroto Kav. 27 Jakarta, 12950 Indonesia |
|
Tel: |
+62 2152892260 |
|
Email: |
reachus@goodhope.co |
Required information:
- Name of complainant.
- Name of Goodhope subsidiary/ third-party supplier/ others whom the complaint is made against.
- Key points of the complaint.
All complaints will be addressed in a timely manner according to our standardized Grievance Approach. We aim to to ensure fairness and transparency throughout the grievance handling process.
Saturday, 10 April 2021
Friday, 24 January 2020
Verification And Action Report
Thursday, 23 January 2020
Goodhope's Response To Greenpeace Palm Oil Alert Bulletin
Wednesday, 12 April 2017
Wednesday, 11 January 2017
Goodhope's Response To The Greenpeace Report On IOI's 3rd Party Supply Chain Commitments Violation
Wednesday, 28 September 2016
Our grievance list consists of cases that have been brought to our attention through international media reports, the Roundtable on Sustainable Palm Oil (RSPO) and Goodhope’s own diligence. We commit to implement actions that address each issue raised and aim to communicate transparently on our progress towards resolving grievances.